Privacy Policy
At Inspire Change Now, located in sunny San Diego, California, we are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, use our services, or communicate with us. We believe in transparency and want you to understand your rights regarding your data. Please take the time to read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services, personalize your experience, and communicate effectively with you. The types of information we collect include:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when you register for an account, sign up for our newsletter, request information, or participate in our coaching programs. For example, when you schedule an initial consultation with one of our certified life coaches, like Maria Rodriguez, we collect your contact information to confirm your appointment and gather preliminary details about your goals.
- Payment Information: If you purchase our services, we collect payment information, such as your credit card details or bank account information. This information is securely processed by our trusted payment processors, such as Stripe or PayPal, and we do not store your complete payment information on our servers.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us understand how users interact with our website and identify areas for improvement. We use tools like Google Analytics to collect and analyze this information.
- Cookies and Similar Technologies: We use cookies and similar technologies, such as web beacons and pixel tags, to collect information about your browsing activity and preferences. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, track your usage patterns, and personalize your experience. You can control the use of cookies through your browser settings. For more information, please refer to our Cookies Policy.
- Communications: We may collect and store any communications you send to us, such as emails, chat logs, or social media messages. This helps us provide better customer support and respond to your inquiries effectively. For instance, if you email our support team at support@inspirechangenow.com, we will retain a record of your communication to assist you in the future.
How We Use Your Information
We use your information for a variety of purposes, including:
- Providing and Improving Our Services: We use your information to deliver our services, personalize your experience, and improve the quality of our offerings. For example, we use your personal information to create your account, schedule coaching sessions, and provide you with access to our online resources. We also use usage data to identify and fix bugs, optimize our website performance, and develop new features.
- Communication: We use your information to communicate with you about our services, updates, promotions, and other relevant information. This may include sending you email newsletters, responding to your inquiries, or notifying you about upcoming events or webinars led by our founder, Dr. Eleanor Vance. You can opt-out of receiving promotional emails at any time by clicking the unsubscribe link in the email.
- Personalization: We use your information to personalize your experience and provide you with tailored content and recommendations. For example, we may recommend specific coaching programs or resources based on your stated goals and interests. We analyze your usage data to understand your preferences and provide you with a more relevant and engaging experience.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights and interests. For example, we may disclose your information in response to a subpoena or court order.
- Marketing: With your consent, we may use your information to send you marketing communications about our services, promotions, and special offers. These communications may be tailored to your interests and preferences. You can opt-out of receiving marketing communications at any time.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as your payment details, during transmission. Our website uses HTTPS to ensure that your data is encrypted in transit.
- Access Controls: We restrict access to your personal information to authorized personnel only. Our employees are trained on data security best practices and are required to adhere to our strict confidentiality policies.
- Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks. We work with security experts to ensure that our systems are secure and up-to-date.
- Data Minimization: We only collect and retain the information that is necessary for the purposes outlined in this Privacy Policy. We regularly review our data retention policies to ensure that we are not storing your information for longer than necessary.
- Physical Security: Our servers are located in secure data centers with strict physical access controls.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by applicable law.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may need to retain your information for tax or accounting purposes, or to comply with legal obligations. When we no longer need your personal information, we will securely delete or anonymize it.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Objection: You have the right to object to the processing of your personal information, under certain circumstances.
- Withdraw Consent: If you have provided your consent to the processing of your personal information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at privacy@inspirechangenow.com. We will respond to your request within a reasonable timeframe.
Third-Party Services
We may use third-party services, such as payment processors, analytics providers, and marketing platforms, to support our business. These third-party services may collect and process your personal information in accordance with their own privacy policies. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing them with your personal information.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@inspirechangenow.com. We will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Inspire Change Now
Attn: Data Privacy Officer
789 Ocean View Avenue, Suite 100
San Diego, CA 92107
Email: privacy@inspirechangenow.com
Phone: (619) 987-6543